About Shipping

Free Shipping

At Aaiwa, We always ship fast and free to U.S.A! Most orders ship within 24 hours, or faster if noted, and tend to arrive at their destination between 5-7 business days. Items that are out of stock or custom-made may have longer processing times(It takes about 20 business days).

Once your order shipment is confirmed, you’ll receive an e-mail notification with shipping details and a tracking number.

Country	Shipping Price(USD)	Delivery Time
U.S.A	0	FedEx/UPS(2-7 Business Days)

NOTE: 1. To order online only 2. If there are irresistible factors, please contact the local carrier customer service to verify the specific situation of the delivery. Please understand that the delivery may be delayed, and we will try our best to ensure the timeliness of delivery

Expedited Shipping

At this time, expedited shipping is not available.

Shipping Notification and Receipt

For most standard orders, a signature is not required upon delivery. In some cases, the carrier may elect to require a signature if they deem it necessary.

Missing Items

In rare cases, an order’s tracking number may show delivered before you have received your order. In this case please send email to service@aaiwaauto.com and we will investigate. If the item cannot be located we will gladly ship a replacement.

Damaged or Defective Items

In the rare case that an item arrives with damage from shipping or manufacturing defects, please send email to service@aaiwaauto.com and we will be glad to help start the return process or warranty claim, and ship a replacement.

Damage on Packaging

You must sign receipt of delivery on a freight shipment, but first, be sure to inspect the package and shipping materials for any signs of damage. If observable damage is present, refuse the shipment and do not sign the receipt. After refusing the order, please send email to service@aaiwaauto.com so we can complete your claim and begin the return process. If damage is minor and you’d like to accept the shipment, write “Subject to Concealed Damage” on the receipt.

Damage on Product

After receiving your order, you should inspect the contents for any product damage, or “concealed damage.” If any damage is found, retain your copy of the delivery receipt and contact the carrier within 48 hours. If possible, take digital photos of the damage as well to further support your claim. After contacting the carrier, please send email to service@aaiwaauto.com so we can help you complete your claim, and ship a replacement.